Privacy Policy
Last updated May 2026
Hero To A Child ("Hero To A Child," "we," "our," or "us") respects the privacy of our donors, clients, volunteers, partners, and website visitors. This Privacy Policy explains how we collect, use, protect, and share personal information through our website, our programs and services, our fundraising activities, and our communications, including email and text messaging.
Information We Collect
Contact information, such as name, mailing address, email address, and phone number.
Donation and transaction information, such as donation history, payment details processed through our payment providers, and related acknowledgments.
Program or service information that individuals choose to provide in connection with receiving assistance, applying for services, or participating in our programs.
Volunteer, event, and outreach information, including registrations, attendance, and communication preferences.
Website usage information, such as IP address, browser type, device information, pages visited, and similar technical data collected through cookies or analytics tools.
Mobile information provided when individuals opt in to receive text messages from us.
How We Use Information
We use personal information only as reasonably necessary to carry out our nonprofit mission and operations. This may include communicating with donors, clients, volunteers, and community partners; processing donations; providing services and support; responding to inquiries; sending receipts, updates, and program-related communications; coordinating events and volunteer activities; improving our website and outreach; and complying with legal, accounting, or reporting obligations.
Our Commitment to Donor and Client Privacy
Hero To A Child does not sell donor information, client information, or mobile information. We do not use personal information for unrelated third-party marketing or promotional purposes. We communicate with donors, clients, and supporters only in connection with our programs, services, fundraising, outreach, and other activities that support our mission.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When We May Share Information
We may share personal information with trusted service providers that help us operate our website, process donations, manage communications, support program delivery, store data, or otherwise assist with our nonprofit operations, but only to the extent necessary for those purposes and subject to appropriate confidentiality or data protection obligations. We may also disclose information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect the rights, safety, or property of Hero To A Child, the individuals we serve, or others.
Text Messaging and SMS Communications
If you provide your mobile number and choose to opt in, we may send you text messages related to our services, programs, account or case-related updates, volunteer coordination, event reminders, support communications, and other mission-related outreach. Consent to receive text messages is voluntary and may be withdrawn at any time by following the opt-out instructions in the message.
SMS Terms & Conditions
By opting into our SMS program, you agree to receive account notifications and customer care messages from Hero To A Child. These messages may include updates related to your existing account, application status, document requests, service updates, and support-related communications. Message frequency may vary depending on your interaction with our services. Message and data rates may apply.
You can opt out at any time by replying STOP. For assistance, reply HELP or contact us at director@herotoachild.org. Carriers are not liable for any delayed or undelivered messages.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.
Your Choices
You may opt out of non-essential email communications by using the unsubscribe link included in those messages, where applicable. You may opt out of text messages by replying STOP. If you would like to update your contact information, communication preferences, or ask questions about how your information is used, please contact us using the information below.
Website Analytics and Cookies
Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the site, improve functionality, and support our communications. You can control cookies through your browser settings, although doing so may affect some site features.
Children's Information
Because our mission involves supporting children and young adults, we take privacy considerations seriously when handling information connected to the individuals and families we serve. We collect and use such information only as needed to provide services, support our mission, meet legal or contractual obligations, and protect confidentiality to the extent reasonably possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service providers. When we make changes, we will post the updated version on our website and revise the effective date above.
Contact Us
If you have questions about this Privacy Policy or our communications practices, please contact Hero To A Child at director@herotoachild.org, 727-346-8641, and 4500 140th Ave N Suite 118 Clearwater, FL 33762.